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Monthly Newsletter!

Learn what 1.5k drive-thru orders revealed in a drive-thru study, one of a kind.

2 min read

Intouch Insight's 2022 Drive-Thru Study

The 2022 Annual Drive-Thru Study is here! This study was first launched 22 years ago and is the leading industry benchmark for drive-thru performance. It examines how ten of the top quick serve brands rank for key metrics like speed, accuracy, and...

2 min read

The Benefit of Loyalty Programs Amidst Rising Inflation

As anyone who has recently filled up their gas tank or purchased groceries will tell you, the cost of living just keeps going up. Consumer reactions...

1 min read

CX Tech Top-ups: Do more with dashboards!

Here at Intouch Insight we are always looking to launch new features that will help you to achieve customer experience excellence. This month we have...

3 min read

Fall 2022 Mobile Ordering Trends

The rapid evolution of technology continues to impact every industry and raise consumer expectations around how brands incorporate it into their...

Five key observations for convenience stores uncovered by Intouch Insight

3 min read

Five Opportunities for Convenience Stores in 2023

As the summer comes to a close and brands look ahead to 2023, Cameron Watt, President & CEO of Intouch Insight, addressed attendees of the Outlook...

Five trends impacting convenience trends today

3 min read

Summer 2022 Convenience Store Trends

With compounding external factors such as supply chain issues, labor shortages, and rising inflation impacting the daily operations of convenience...

2 min read

How to Promote Responsible Sales for Multi-Location Businesses

When managing a multi-location business, it’s important that employees at every touchpoint understand the laws and regulations that apply to their...

1 min read

CX Tech Top-ups: Save time, organize, and analyze!

This month at Intouch Insight we have launched several new features to the Intouch Platform and IntouchCheck™ that will help you to organize and...

2 min read

Coffee: A Hot Commodity for Convenience Stores

Coffee is a big part of many consumers’ daily routines. Whether it’s a kick of caffeine in the morning or a little boost to power through the...

List of Do’s and Don’ts to design a high-impact virtual mystery shopping program

2 min read

Virtual Mystery Shopping Do’s and Don’ts

Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in...