Customer Retention Matters: 5 Strategies for Long-Term Success
When it comes to keeping customers happy and coming back, brands such as Amazon, Sephora, and Chick-fil-A are excellent examples of how great...
1 min read
This week, we’ve rounded-up content on operational strategies. Read below for content ranging from how brick and mortar stores can stay competitive during the continued rise of online retailers, to how to align your organizational and brand strategies across your business.
1. How Best Buy Is Using Superior Customer Experience to Combat Amazon
Best Buy CEO, Hubert Joly, reveals the brand’s strategy for providing a superior experience to consumers as they face increasing competition from online retailers.
2. Are Your Call Center Operations Aligned With Sales and Service Strategies?
Aligning call center operations with organizational and brand strategy isn’t always easy. This article calls out areas that may be unaligned, and how to fix it.
3. Four Winning Strategies Used by Top Brands to Save Time and Cut Costs
Looking for new ways to save time and cut costs? If you haven’t had a chance to read this ebook, download it to learn about four winning strategies for increasing operational efficiencies.
Why You Need A Blended Approach to CEM
Kat Hirsch : February 25, 2020
We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an...
The 3 I's of Retail CX: Intelligence, Improvement and Impact
Kat Hirsch : January 04, 2021
The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...