CX Tech Top-ups: Driving Data Excellence

At Intouch Insight, we are constantly enhancing our software so that we can empower our customers to reach customer experience excellence. This month we have added new features to the Intouch Insight Platform and IntouchCheck™.

Intouch Insight Platform 

• Compare Scores in Standard Dashboards

IntouchCheck™

• Enhanced Logic

Compare Scores

Our standard IntouchCheck™ and IntouchSurvey™ dashboards allow users to analyze their data without having to configure the charts themselves. In these dashboards under the score comparison section, users will see their data divided into two columns. These two columns allow users to compare scores of the locations they have access to vs. the overall Organization/ Company score. These sections give users the ability to easily compare their data to the overall company. 

In addition, we have added some filters that will only affect the data in the “My Location” column. These filters include: Hierarchy, Location City, Location Region, and Location Country. Data in the “My Location” column will be filtered and data in the “Organization Score” column will remain the same. This feature allows users to compare data of a filtered location against the organization's score for a more in-depth analysis.

Enhanced IntouchCheck™ Logic

We are excited to let you know that enhanced logic has been added to IntouchCheck™! Users can now create logic based on a previous record at the same location and even apply a look-back period.

This feature is ideal for users who would only like to have something checked once during a period of time without having to ask the question repeatedly during each check. 

If you or your team have any new ideas or features that you would like to share, please send us an email at letschat@intouchinsight.com