4 min read
Picture this: Your customer steps up to the counter at your quick-service restaurant. They're greeted with a smile, their order’s taken without a hitch, and five minutes later, the food is hot, fresh, and exactly how they asked for it. The whole...
5 min read
With the rise of technology and digital channels, brands need to ensure that customers have great experiences not only at various locations but...
5 min read
Over decades of managing mystery shopping programs, we've seen time and time again that the overall success of a program hinges on the initial...
7 min read
If you’re researching mystery shopping costs, you’re likely trying to answer a very practical question: “What will it take to measure our customer...
3 min read
Want to learn how Intouch Insight’s mystery shopping services gave Alpaca Chicken the information it needed to effectively coach restaurant staff and...
6 min read
Your company can invest millions in product design, digital tools, and training, only to lose a customer after a brief interaction.
5 min read
Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first...
5 min read
If you run automotive operations, you know about the phone calls asking about availability, online inquiries about pricing, service appointments...
6 min read
Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...
6 min read
“The pizza guy has got 30 minutes to get here!” A line almost every pizza lover heard in the 80s and 90s. Once that idea also got mixed into pop...
