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Sarah Beckett

The Impact of Third-Party Delivery on the Pizza Industry

4 min read

Pizza Trends: The Impact of Third-Party Delivery

Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza every single time. But with third-party drivers now handling a significant share of deliveries, how...

micro moments that affect customer satisfaction in restaurants

6 min read

Micro-Moments That Make or Break Customer Satisfaction in QSRs

Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...

Beyond the Slice: Insights into Pizza Excellence

5 min read

6 Key Pizza Trends from the 2025 Pizza DELCO Report

Once upon a time, pizza ruled delivery. Back in the 1950s, a small family shop in Los Angeles started offering free delivery, setting the stage for...

Customer using digital kiosk in-store

5 min read

How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions

The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...

employee reviewing shelves at retail store

3 min read

Five Steps To More Efficient Retail Stocking

Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a...

strategies for improving restaurant efficiency

5 min read

Five Strategies for Improving Restaurant Efficiency

From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.

user leaving a review on a website

3 min read

4 Essential Tips to Strengthen Your Brand's Online Reputation

In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...

kpis for online food delivery: evaluating your delivery partner

3 min read

KPIs for Online Food Delivery: Evaluating Your Delivery Partner

For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...

3 min read

How Heritage Partners Group Boosts Revenue Growth with Intouch Insight

Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...

AI in Customer Experience: The Future of Drive-Thru Efficiency

3 min read

AI in Customer Experience: The Future of Drive-Thru Efficiency

As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact...