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Sarah Beckett

Exploring the friendliness pizza trend from the 2025 Pizza DELCO Study

5 min read

Can Friendliness Outperform Flavor As The Next Big Pizza Trend?

Think back to your last pizza order. The craving was sky-high, and you were hoping for the whole experience to hit just right, from the first interaction to the last bite. Maybe the pizza hit the spot. Maybe it didn’t. But what do you remember more...

Latest Customer Experience Insights for Multi-location Businesses

6 min read

4 Customer Experience Insights for Multi-location Businesses in 2025

Imagine this: Leaders of a national chain gathered for their quarterly business review after a period of rapid expansion. The conversation started...

Mystery Shopping for Innovation in Retail

6 min read

How Mystery Shopping Can Help Evaluate Retail Innovation

You’ve probably noticed it: shopping doesn’t look like it used to. As customer expectations evolve, stores are getting smarter, checkout lines are...

The Impact of Third-Party Delivery on the Pizza Industry

4 min read

Pizza Trends: The Impact of Third-Party Delivery

Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza...

micro moments that affect customer satisfaction in restaurants

6 min read

Micro-Moments That Make or Break Customer Satisfaction in QSRs

Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...

Beyond the Slice: Insights into Pizza Excellence

5 min read

6 Key Pizza Trends from the 2025 Pizza DELCO Report

Once upon a time, pizza ruled delivery. Back in the 1950s, a small family shop in Los Angeles started offering free delivery, setting the stage for...

Customer using digital kiosk in-store

5 min read

How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions

The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...

employee reviewing shelves at retail store

3 min read

Five Steps To More Efficient Retail Stocking

Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a...

strategies for improving restaurant efficiency

5 min read

Five Strategies for Improving Restaurant Efficiency

From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.

user leaving a review on a website

3 min read

4 Essential Tips to Strengthen Your Brand's Online Reputation

In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...