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Five Strategies for Improving Restaurant Efficiency
From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.
3 min read
4 Essential Tips to Strengthen Your Brand's Online Reputation
In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...
3 min read
KPIs for Online Food Delivery: Evaluating Your Delivery Partner
For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...
3 min read
How Heritage Partners Group Boosts Revenue Growth with Intouch Insight
Curious to learn how Intouch Insight's Mystery Shopping Program has provided Heritage Partners Group with insights into both customer experience and...
3 min read
AI in Customer Experience: The Future of Drive-Thru Efficiency
As the leading benchmark for drive-thru execution standards, this year’s Annual Drive-Thru Study examined a new and rapidly evolving area: the impact...
4 min read
Cast Your Line: 6 Survey Distribution Methods to Boost Response Rates
You’ve crafted your survey—fine-tuned the questions, ensured they’ll gather the insights you need, and polished the design to make it visually...
4 min read
2024 Drive-Thru Study: Key Insights from our Annual Report
For 24 years, the Intouch Insight Annual Drive-Thru Study has been the go-to resource for insights into the drive-thru performance of leading...
2 min read
How Florida-Based Marco's Franchisees Drive Success with Intouch
Curious to learn how Intouch Insight's CX Platform and Mystery Shopping Services help Authentic Pizza of Florida LLC, the Florida area representative...
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Key Insights for Enhancing Customer Experience at Travel Centers
The travel center market has experienced a significant transformation, evolving from simple stops for truck drivers into popular places for all kinds...
3 min read
Third-Party Delivery Trends: What’s Driving Customer Satisfaction?
We’re thrilled to publish the findings of our first-ever study, 2024 Third-Party Delivery - The Path to Third-Party Delivery Excellence, which...