2 min read
Thank you for all of the views, clicks, shares and likes in 2017! We have lots of exciting new content in store for you in 2018 - but before we get to that, we wanted to take a moment to reflect on some highlights from 2017.
3 min read
Edging on one of the biggest shopping seasons of the year, consumers will not be shying away from pulling out their wallets in-store. In fact, almost...
1 min read
When it comes to the value of your mystery shopping program, your results are meaningless if the behaviours you're measuring aren't aligned with your...
2 min read
Have you ever been in a situation where you ask a question only to receive an answer that isn’t what you were looking for? Maybe you didn’t ask the...
3 min read
If you're using mobile forms at your business to complete regular checklists, see insights and action problems, you're probably finding it pretty...
2 min read
Operating a hotel chain is a complex, fast-paced job. At every hotel, there are numerous people and departments that need to function simultaneously...
1 min read
In order to remain competitive in the hospitality industry, hotels must have a strong understanding of how guests are experiencing their brand and...
2 min read
If you’re looking to improve customer experience at your locations, there are two key steps in the process to ensure that you get it right. While...
2 min read
Businesses in the hospitality industry do more than sell products or services - their customers are paying for an experience. In order to ensure that...
1 min read
Customer experience (CX) has become a top priority for almost all B2C companies today. Their customers don’t just want high-value, great experiences...
