3 min read
We have good news and bad news. As a business, there are a number of challenges you can expect to face in 2020, especially if you don’t have an effective customer experience management (CEM) strategy in place...
1 min read
January and February are slow-moving months for consumers. People are scrambling to pay off their credit cards, don’t deny it Karen, we see you, and...
1 min read
The new year is in full swing but we wanted to look at a few things that made 2019 stand out here at Intouch Insight.
