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When managing a multi-location business, it’s important that employees at every touchpoint understand the laws and regulations that apply to their industry. Promoting responsible sales and ethical selling is crucial and requires a structured...
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Keeping experiences consistent, both in-person and online has never been more important. Over the past year, we’ve seen a significant acceleration in...
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This month, Intouch Insight is thrilled to announce the release of the latest and greatest IntouchSurvey™ self-serve model and redesigned...
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The CX world has been turned on its head. Even before the global pandemic changed customer journeys forever, many organizations experienced the rapid...
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With the closure and reopening of stores amid the pandemic, not to mention the implementation of new rules and regulations, it’s been hard for...
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As restaurants digitally accelerate and adapt to new service models, customers are grappling with how to consume and who to trust. Disruptions to...
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Every year, the first Tuesday in October marks a very special day for our global community. CX Day is dedicated to the celebration of businesses,...
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Earlier this week, we conducted an interview with Jeanne Bliss, CEO/Founder of CustomerBliss, and Erin Fenn, Executive Vice President at Intouch...
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Welcome to the summer of 2020, at least in the northern hemisphere, where B2C transactions are contactless, and face masks are the price of admission...
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Last week, we had the distinct pleasure of sitting down with Heart of the Customer’s CEO and Founder, Jim Tincher, to discuss all things customer...
