2 min read
In less than one week Intouch Insight will be on it’s way to New Orleans for the CXPA Insight Exchange, an annual conference dedicated to all things customer experience. It's our first time attending the conference, and while we won’t miss our...
4 min read
Of all the resources you have at your disposal for gathering feedback on how your business is performing, customers are your most valuable asset....
4 min read
According to Forrester, Voice of the Customer (VoC) is a systematic approach for collecting customer feedback, mining that feedback for insights, and...
4 min read
As of October 17, 2018, the recreational use and sale of cannabis is legal in Canada. This is a significant moment in history, as Canada is now the...
4 min read
Customers increasingly expect personalized omnichannel experiences. To remain competitive, convenience store retailers need to actively listen to...
2 min read
Most companies today have realized that customer experience (CX) is evolving into the number one factor they can control in terms of maintaining a...
4 min read
Jeanne Bliss, customer experience (CX) expert, has guided companies in their CX transformation for over 20 years. In her latest book, “Would You Do...
4 min read
Consider the amount of time that goes into planning a successful trade show exhibit. You spend all those hours designing your booth, promoting a...
11 min read
We recently chatted with Christopher Rios, CX Practice Leader at Blue Rock Search which is an executive search firm based in Sarasota, FL. We learned...
4 min read
It’s not surprising that location is the top factor in a consumer’s choice of c-stores to visit, after all convenience and ease is top of mind for...
