3 min read
A customer experience management (CEM) program without a measurement strategy is like having a sports car without any gasoline. Data is the fuel that powers an effective program - helping to set benchmarks, track the impact of your actions over...
2 min read
If you’ve read our spring 2021 Changes in Consumer Habits report you’ll have seen that surveys are the #1 method used by businesses to solicit...
3 min read
To borrow from Oliver Twist, “Food! Glorious food!” Even a global pandemic couldn’t dissuade our desire for delicious culinary experiences, but the...
3 min read
Consumer priorities and purchasing habits are expected to change over time, but last year we saw projected trends accelerate exponentially as well as...
2 min read
Throughout 2020 we’ve experienced a drastic rise in interactions and experiences going virtual. We saw an increase in online shopping as well as many...
1 min read
At Intouch Insight, our priority is the people we work with every day. That means providing customers who use our software with the best tools...
3 min read
As society experiences this time of uncertainty and trepidation, providing customers with a reliable, consistent experience has an even greater...
2 min read
This year has thrown everyone a massive curveball in the form of the biggest public health crisis our generation has endured. Specific experiences...
2 min read
In our recent blog series, How to Measure Customer Experience During a Global Crisis, we talked about the importance of understanding your customers’...
2 min read
Building a state of the art Customer Experience Management (CEM) program is a long-term process and it can be difficult to know just where to start....
