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Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to subscription-based models where members get exclusive perks. But across each model, the consistent...
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Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative...
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Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them...
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Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all...
3 min read
Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do...
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With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season....
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Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and...
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What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of...
3 min read
All restaurants, especially chains, that are focused on achieving operational excellence perform some combination of daily, weekly, monthly, or even...
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Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big...
