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Monthly Newsletter!

The Impact of Third-Party Delivery on the Pizza Industry

4 min read

Pizza Trends: The Impact of Third-Party Delivery

Pizza delivery has come a long way from a simple phone call and a 30-minute wait. Today, customers expect speed, accuracy, and a hot, fresh pizza every single time. But with third-party drivers now handling a significant share of deliveries, how...

micro moments that affect customer satisfaction in restaurants

6 min read

Micro-Moments That Make or Break Customer Satisfaction in QSRs

Imagine this: Peter is hungry and in a hurry for something satisfying to eat. He pulls into a drive-thru, but the menu is cluttered, the line is...

Beyond the Slice: Insights into Pizza Excellence

5 min read

6 Key Pizza Trends from the 2025 Pizza DELCO Report

Once upon a time, pizza ruled delivery. Back in the 1950s, a small family shop in Los Angeles started offering free delivery, setting the stage for...

Customer using digital kiosk in-store

5 min read

How Mystery Shopping Can Help QSRs Evaluate Innovations & Promotions

The restaurant industry is evolving at an unprecedented pace. Brands are introducing customer-facing technology, new menu items, limited-time offers,...

employee reviewing shelves at retail store

3 min read

Five Steps To More Efficient Retail Stocking

Efficient retail stocking procedures ensure merchandise is available for customer purchase. When shelves are well-stocked and organized, it creates a...

2024 in review

2 min read

2024 in Review: Big Trends, Key Insights, and Client Stories

As 2024 comes to a close, it’s clear that this year brought significant changes to the restaurant and convenience store industries. From innovative...

strategies for improving restaurant efficiency

5 min read

Five Strategies for Improving Restaurant Efficiency

From reducing costs to improving customer retention, efficient restaurant operations can significantly impact profitability.

exporting csv files using new intouch intelligence feature

1 min read

CX Tech Top-Ups: CSV Export for IntouchIntelligence

At Intouch, we’re always looking for ways to make our platform work better for you. This month, we’re introducing a new feature to...

user leaving a review on a website

3 min read

4 Essential Tips to Strengthen Your Brand's Online Reputation

In today’s digital age, a brand’s reputation often begins with what customers say online. With so many options at their fingertips, consumers rely...

kpis for online food delivery: evaluating your delivery partner

3 min read

KPIs for Online Food Delivery: Evaluating Your Delivery Partner

For brands looking to tap into the booming online food delivery market, the big question is: how do you extend your brand’s promise and deliver a...