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Making everyday experiences better.

Every customer experience depends on what happens behind the scenes. From the systems that create operational excellence to the people who bring your brand to life, consistency and visibility make all the difference. At Intouch Insight, we partner with you to do exactly that every single day.

See our CX Solutions

Get visibility. Act confidently. 

Keeping operations consistent across every location is hard.
We make it simpler with CX programs that deliver valuable insights and analytics that multi-location businesses can act on with confidence.
Use mystery shopping and operational audits to ensure service and operational standards are consistent across locations.

Ensure service and operational standards are consistent across locations

Give your frontline teams a boost with a tool that replaces paper checklists with digital forms so they can take actions faster.

Empower frontline teams to act faster and own their results

Unite teams with advanced rules and workflows that do more than just automate tasks - but trigger action.

Roll out changes faster with real-time visibility and automation

Use IntouchSurvey® to confirm whether improvements driven by other CX programs are actually working.

Turn insights into immediate action

The IntouchCX™ platform is the leading customer exerience intelligence suite designed to bring every ounce of CX data under one roof.

Simplify reporting with all CX data in one platform

Your operating system for enhancing customer experience.

Intouch Insight empowers multi-location businesses to achieve operational excellence through mystery shopping, operational audits, and proprietary tools including checklist and inspection software, survey tool, and a robust CX platform.

 

What our customers say...

  • Shake Shack partners with Intouch Insight
    Our experience working with the team at Intouch Insight has been great. They’ve been incredibly supportive, collaborative, responsive... truly a partnership.
    Arya Guinney, Senior Consumer Insights Analyst
    Read more
    Our experience working with the team at Intouch Insight has been great. They’ve been incredibly supportive, collaborative, responsive... truly a partnership.
    Arya Guinney, Senior Consumer Insights Analyst
    Read more

Trusted benchmarks for leaders like you.

We are proud to be the source of highly anticipated and well-established industry reports, including the Annual Drive-thru Study, Convenience Store Trends Report, and Third-Party Delivery Study. We are committed to help you see where you stand and where to improve.
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Preferred by +300 of the World's most-loved brands.


At our core, we believe in personalized experiences, and we are always looking for ways to add value every step of the way. This dedication has built strong, lasting relationships with many well-known brands across different industries. 

Empowering multi-location businesses.

We understand the daily grind that comes with running dozens or hundreds of locations. Meeting customer expectations, overcoming operational gaps, addressing delivery challenges, and keeping every site on standard make consistency harder than ever. Intouch Insight helps you bring control, visibility, and accountability to every site so teams can deliver the experience your brand promises.

Restaurant & QSRs

Intouch Insight has partnered with 4 of the top 10 and 19 of the top 50 QSR chains to improve customer experience across their locations.

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Convenience Stores

Collaborated with 6 of the top 10 gas and convenience store chains to elevate in-store experience and operational consistency.

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Retail

Worked with some of the most respected retail brands to strengthen experience, compliance, and daily execution across large store networks.

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Grocery

Partnered with leading grocery chains to improve in-store experience, operational reliability, and consistent execution across every department.

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Hospitality

Supported leading hospitality brands in elevating guest experience, service consistency, and operational standards across properties of all sizes.

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Ready to drive great customer experience?

Assess the execution of brand standards, drive operational efficiency and ensure seamless multi-channel experience.

START YOUR CX JOURNEY