Competitive CX intelligence every step of the way!
At Intouch Insight, we empower our partners with actionable insights across all customer touchpoints. Through industry-recognized annual reports, market studies, and consumer surveys, we deliver intelligence that enables you to achieve operational excellence by enhancing your customer experience.
MEASURING THE PERFORMANCE OF THE LEADING QSR, RETAIL & GAS & CONVENIENCE STORE CHAINS.
Our industry-recognized annual reports.
Intouch Insight is proud to be the source of highly anticipated and well-established industry reports, including the annual Drive-thru Study, Convenience Store Trends Report, and Emerging Experiences Study. We are committed to empowering our partners with the latest insights, ensuring they deliver the best possible customer experience.
Businesses shouldn't have to wait long to refine their customer experience. That's why, in addition to our annual studies, we provide our customers with monthly insights that uncover specific industry trends.
Protecting Your Brand: Insights on Age Verification
Travel Center Services: A Brief Insight
American Coffee Preferences: A Brief Insight
American Grocery Preferences: A Brief Insight
Coffee Brands: A Brief Insight
Pizza Brands: A Brief Insight
Sub Sandwich Brands: A Brief Insight
Customer surveys full of actionableinsights.
At the core of every customer experience program lie the customers themselves. Without knowing what matters to them, businesses struggle to establish themselves as prominent brands. That's why we offer direct insights from customers, empowering you to earn them for life.
Pizza Decision Drivers
Discover what drives consumer choices for pizza delivery and carryout.
Pizza Purchase Preferences
Uncover what drives consumers to chains or independents.
C-store Food Freshness
See what today’s shoppers think about c-store food freshness.
QSR Crew Incentives & LTOs
Discover employee insights into QSR promotions and LTOs
Drive-Thru Presell Boards
Discover consumer opinions on drive-thru pre-sell boards at QSRs.
Value Meals Insights
Explore insights into consumer preferences for value meals in Quick Service Restaurants.
Food Packaging in QSRs
Uncover insights into consumer preferences for food packaging in Quick Service Restaurants.
Playgrounds in Restaurants
Discover how playgrounds influence dining choices in our infographic.
Customer Survey Insights
Discover insights about motivations, survey length, and incentives.
Fresh Produce Trends
Discover what drives North Americans' produce choices.
Consumer Dining Decisions
Discover how North Americans engage with restaurants and influence dining decisions.
Rest Stop Preferences
Explore generational factors affecting rest-stop satisfaction, including sustainability.
Third Party Delivery Services
Uncover insights into consumer preferences for third-party delivery services.
Evolution of AI in Drive-Thrus
AI's impact on drive-thru speed, accuracy, and customer satisfaction.
Value Meal Preferences
Uncover insights into consumer preferences for value meals at QSRs.
Holiday Shopping Preferences
Uncover insights into consumer spending plans for the Holiday Season.
Back to School Shopping
Get key insights into where and how consumers are purchasing school supplies
Retail Technology Trends
Explore insights into the latest technology trends.
2024 Online Shopping Trends
Discover what is driving consumer behavior online.
Fried Chicken at QSRs
Discover consumer experiences of fried chicken at QSRs.
Beverage Preferences
Find out consumers' beverage preferences when ordering from QSRs or coffee shops.
QSR Experience
Learn about consumer preferences when interacting with Quick Serve Restaurants.
Breakfast Preferences
Discover breakfast-purchasing habits of consumers across the US.
Pizza Preferences
Explore consumer choices in the Pizza marketplace.
Mexican Food Insights
Explore the consumption habits of the US consumers regarding Mexican food.
Breakfast Insights
Find out breakfast preferneces of consumers across the US.
Pizza Insights
Find out about the pizza preferences of consumers across the US.
Pet Store Insights
Learn about pet store purchasing habits of consumers across the US.
Insurance Experience
Insights on consumer interaction with insurance companies.
FSR Loyalty Programs
Discover consumer experiences with Full Service Restaurant loyalty programs.
They primarily target quick service restaurants (QSR), retail, and gas & convenience store chains, but also cover categories like pizza delivery/carryout, coffee, grocery, pet stores, insurance, and full-service restaurants through targeted surveys.
The page provides “Download Now” links for each report. You can also subscribe to the newsletter to receive the latest news on mystery shopping, CX and industry level insights directly to your inbox.
Yes, all Intouch Insight reports are free to download. You simply have to click the download button and fill in a few basic details, and we send you a copy of the report straight to your email inbox.
Survey topics include pizza decision drivers and preferences, drive-thru presell boards, third-party delivery services, food packaging, value meals, breakfast habits, produce trends, and many other consumer motivations and behaviors.
The reports provide actionable, data-rich intelligence and benchmarks to help you evaluate operational performance, choose partners, design promotions, and prioritize changes that improve customer experience and operational excellence.
Absolutely! Intouch Insight offers customized research, mystery shopping, and CX measurement programs tailored to your brand, locations, and operational goals. If you’re looking for ongoing insights specific to your business, you can contact the Intouch Insight team through the Contact Us form to discuss a solution that fits your needs.
